At Boben, our service system is clearly divided into three segments: pre-sales, in-sales, and after-sales, providing customers with full-process support. Among these, the after-sales service officially starts the moment the TURN-KEY project is completed, ensuring that customers have no worries throughout the product usage phase.
During the after-sales period, customers can contact us through a variety of convenient channels, such as email, phone calls, or instant messaging tools, to feedback any problems encountered or put forward needs at any time. We have strict standards for after-sales response efficiency: we promise to respond to customers' inquiries within 12 hours; and within 8 hours of receiving and confirming the customer's request, we will provide a feasible solution including the estimated costs.
For large-scale projects, we also provide more targeted support — professional on-site technical service engineers will arrive at the project site within 24 hours to provide customers with face-to-face technical support and problem-solving services.